Return Material Authorization Request

In the event that you may experience an issue with your battery performance or warranty, please provide the following information so that we can process your request. Upon receipt, we will review and approve or disapprove (if request does not meet our warranty or return guidelines.) and get back to you within 1-2 business days.

Contact Information

Name

Company Name (Optional)

Email Address

Phone

Ship To Address

Address

City

State

Zip Code

Battery Information

Date Purchased

/ /

Place of Purchase:

Serial Number from Battery:

(example 2A1206M513784)

Product Number from Battery:

(example RBC24)

UPS Model Number:

(view example)

Description of Defect:

Did you do a hard reset to your UPS?

Did you verify the product matches the UPS model?

Defective Product Photos

Attach Photo of Defective Product

Add another file

Submit Request

Verify You Are Human